Royal Mail UK, the UK’s most trusted mail service has stopped international shipping due to “severe services disruptions” caused by a cyber incident.
The incident did not affect delivery or collection services in the UK. However, the company recommended that customers hold their export time until the issue is resolved. They cannot ship to foreign destinations while they are being addressed.
When BleepingComputer reached out earlier this morning for further details, a spokesperson from Royal Mail stated that the incident was “detected yesterday”, and UK/ domestic mail is unaffected.
Royal Mail also stated that items already delivered may be delayed and that Parcelforce Worldwide has not been interrupted.
Our import operations are still performing a full service with minor delays. Parcelforce Worldwide’s export services continue to operate to international destinations, but customers can expect delays up to 2 days. Royal Mail stated.
Royal Mail has yet to disclose the exact nature of this incident. However, they did confirm that they had hired experts to assist with an investigation and reported it on to UK security agencies.
We immediately began an investigation and are currently working with experts. “We have reported this incident to the appropriate security agencies and our regulators.”
Our international export services are experiencing interruptions and we’re temporarily unable send items overseas.
Customers are strongly advised to keep any exported items in your possession while we resolve the problem.
We are sorry for the inconvenience.
Royal Mail (@RoyalMail).
A spokesperson for the UK National Cyber Security Centre (NCSC the NCSC was aware of Royal Mail Group Ltd’s incident and is working closely with them, along the National Crime Agency to understand its impact.
Royal Mail also stated Wednesday that “Our teams are working round the clock to solve this disruption”
This incident is the result of a , which caused Royal Mail’s tracking systems to be unavailable for over 24 hours.
Track and Trace was unavailable for British customers. They could only track parcels and letters through Royal Mail.
BleepingComputer found out that Royal Mail’s Click and Drop website had payment problems regardless of whether the payment was made by credit card, debit card or PayPal. It also revealed how many transactions were attempted.
Royal Mail customers were unable to print their postage labels at home due to the inability to make online payments.
This recurring IT issue comes at a moment when mail giant Postal Service is already under strain due to .