Attack on Intrado Telekom provider by royal ransomware

On Tuesday, the Royal Ransomware gang took responsibility for cyber attacks on Intrado, a telecommunications company.

Although Intrado has not yet shared any details about this incident, sources told BleepingComputer the attack began on December 1, and that the ransom demanded was initially $60 million.

The , a group of skilled threat actors operating independently, has stolen data from Intrado’s systems. They are now warning that they will publish the data on their data leak site, unless Intrado pays the ransom.

Ransomware gangs use scare tactics to convince victims to negotiate a deal, or to return to the table.

They claim that they have gained internal documents, passports and driver’s licences for employees from the compromised Intrado devices.

The ransomware gang did not leak any files that were allegedly stolen from Intrado’s networks, but they shared a 52.8MB archive with scans of passports and business documents as evidence of the breach.

Multiple requests from BleepingComputer for comments by Intrado via voicemail and email have not been answered.

Royal ransomware Intrado data leak (BleepingComputer)

Most likely, this is related to an early December storm

Intrado experienced a wide-scale outage on the date of the first breach. This affected all its services, Unified Communication Services, Healthcare, Unified Communications as a Service (UCaaS), and many others.

We are having an issue with our network. Products are unaffected at the moment. This may affect your ability to contact us by phone.” Intrado stated in an incident report dated December 1, 2018.

Chat or email is the best way to reach support. When the situation has been resolved, we will notify you and apologize for any inconvenience caused.

Sarah Lovenheim that Intrado’s network outage was resolved the following day. She also said that “the interruption of telephone service was unacceptable and HHS is continuing to investigate the cause.”

However, Intrado had restored the majority of affected services but the company continued to work on restoring all healthcare services a week ago.

“While we made substantial progress in restoring service on all platforms as of Wednesday, Dec 21st,” Intrado .

According to Intrado they provide services for approximately 82% Fortune 500 companies. They also manage approximately 20 million telephony minutes annually.

The U.S. Federal Communications Commission paid $1,750,000 to ‘s failure to promptly notify Public Safety Answering Points and 911 callers during an outage.