Samsung and Google resolve Microsoft Intune Android 13 enrollment problem

Microsoft today confirmed that Samsung and Google had resolved an Intune enrollment problem affecting Galaxy S22 phones running Android 13.

provides cloud-based services that help enterprise administrators manage Windows, Android and iOS apps and devices.

Administrators may also be able to use the tool to enforce company or personal device policies.

For enrollment to be successful, you will need to reboot

Android users with affected S22 devices cannot enroll if they have created a Work Profile to Bring Your Own Device provisioning.

Users will receive an error message when trying to set up the device. Contact your IT admin for help.” error, followed by “Unable to create Work Profile”. message.

The Intune Support Team stated Wednesday that “S21 devices and S22 are affected.” However, impact may occur on other models.

Administrators should advise users with this issue to reset their devices prior to trying to enroll. After that, the Android Device Policy app will be downloaded.

Users should install the app manually, restart their device, and then resolve the problem.

Server-side solution to the issue

Samsung also released a support paper describing the problem and verifying that it was resolved via a server side patch.

A server-side solution has been found. Reboot the device to resolve the problem, Samsung .

Before enrolling, make sure to install Android Device Policy from the Google Play Store if the problem persists.

Microsoft is which forces Android Enterprise fully managed Samsung Galaxy phones running Android 11 to become non-compliant after a restart of a managed upgrade is applied.

Intune-enrolled Samsung smartphones with a work profile were unable to access because of missing certificates following an Android 12 update.